We Are Here To Help

Find our app on the App Store and Google Play by searching “Rydz” or click [here] to download. Once your account is set up, you can request a free on-demand ride instantly!

Create Your Rydz Account – Enter your email, phone number, birth date, and any other required info to get signed up.

Request a Ride – Tap “Book a Ride” on the home screen to start your journey with Rydz.

Set Your Pick-Up Spot – Place your pin exactly where you’d like your Rydz driver to pick you up.

Explore Nearby Destinations – Search by category to find great spots nearby, complete with exclusive Rydz deals!

Choose Your Destination – Select your destination from our list or type in your preferred location.

Confirm Your Ride – Let us know how many passengers will join you, and confirm your request.

Enjoy the Ride – Take in the views, and don't forget to give feedback on your driver through the app.

Rydz is committed to being the most affordable choice for your local travel needs. Rather than charging a premium for our all-electric fleet, we believe sustainable rides should come at a fair price. At Rydz, we partner with cities, transportation organizations, and advertisers to keep costs low, making rides either budget-friendly or completely free! Enjoy the ride with Rydz!

While tips for drivers are always appreciated, they’re never required and are entirely up to you. Thanks to our sponsors, most Rydz markets offer free rides or affordable fares. If you’d like to show appreciation or provide feedback, please leave a note after your ride—your feedback helps us improve our services!

In all Rydz locations, you have options for getting a ride. You can call in to request a ride or simply flag down a car if one is nearby—just remember that drivers need a safe, accessible, and legal spot to pull over. App requests always take priority, so riders in the vehicle can request drivers not stop for additional pickups.

We're sorry for any inconvenience you may have experienced and hope your ride was otherwise enjoyable. At Rydz, we prioritize safety and aim to provide top-notch service every time.

If we didn’t meet your expectations, or if you have feedback to share, please head to our Contact Us page or give our customer service line a call during business hours. Fill in the form with any relevant details, and a member of our team will follow up within 24-48 hours.

Yes, you can schedule your ride in advance! Please reach out through our Contact Us page or give us a call.

To ensure your preferred pickup time, kindly make your request at least 24 hours in advance.

We’re thrilled to have kids along for the ride and are dedicated to keeping them safe. Our vehicles adhere to state regulations for car seats and child passenger safety. If a child doesn’t meet these requirements, they must be secured in an appropriate car seat or booster seat provided by a parent or guardian.

Additionally, all passengers under 18 must be accompanied by an adult.

We’re happy to have pets join us for the ride, but their acceptance is at the discretion of each driver and the other passengers. Please check with your driver upon arrival to confirm it's okay to bring your pet along. To ensure a smooth experience, please follow these pet etiquette guidelines:

• Pets are not allowed on the seats.

• Your pet must stay on your lap or on the floor between your legs at all times.

• Pets must remain inside the vehicle throughout the ride.

Absolutely! Rydz operates exclusively with 100% electric vehicles. Our fleet includes a diverse selection of electric cars, vans, and neighborhood-friendly low speed vehicles to meet all your transportation needs.